Who’s the Boss?

Take the reigns

“So Deb, I’d like you to please speak with Cathy and help her understand why we should not be sending out pre-determinations for basically every patient in the practice.”

“And Deb, can you also have a conversation with Suzie, my dental assistant regarding how important it is to stay in the room and sit beside the patient while I am in the other treatment room conducting a hygiene check?”

No matter how many times I hear this, it’s still mind-boggling to hear requests of this nature, particularly when I learn that these concerns are not new and current. It’s surprising how many dentists are working with employees that have handled things “their” way for years!

Why is this so prevalent in our business?

How can situations like these be ignored month after month and year after year?

I can make some guesses as to why. Perhaps the fear of confrontation? Could it be not wanting to enter into the hiring vortex if this employee refuses to manage the practice the way the employer wants things handled? Could it be that the employer doesn’t necessarily see any of this as a major concern? In practice, all of these examples are often reality.

Let’s review some of the fallout that could stem from turning the other cheek and letting this all go:

· Areas of the business that are left unattended means lost revenue

· The business will slowly fail due to unorthodox systems

· You can expect to compensate new and efficient team members at a high rate in order for them to fix the sad condition in which your incompetent employee left your business.

So please step up and become the boss. Lead the team based on your choice of systems, your choice of protocols and your cultural style.

After all it is Your Business!

Making Changes To Assure Success

 

Quick fixes Rarely Bring Long-term Results

Making adjustments to the way we run our lives and our businesses is never easy. So much of who we are is ingrained in the day-to-day manner in which we conduct ourselves and manage our lives. Fear can easily take over when we attempt to change our comfort zone. Making alterations to the way we operate and handle things can be a shock to our systems.

All of us know to some degree that if things aren’t working satisfactorily then the only way to turn things around is to make changes. Recognizing the importance of making necessary change is not so much the act of enacting it, but sticking with it! We begin with all good intentions and a desire to move forward quickly for immediate results on what is needed. Then why is it that more often than not this determination begins to fade out and eventually disappear, and before we know it our old ways have resurfaced.

We know we need to lose weight, so leap straight ahead with a burst of determination. We don’t just join a health club, but start off BIG by joining a spin class and perhaps a very aggressive Zumba group. We don’t just cut back on some of our poor food choices, but we instead go on a fast routine working to stick with 1,000 calories or less a day. We don’t stop smoking with the aid of a counselor or support meds, but we choose to throw the cigarettes out the window (including the carton we just purchased) and go it cold turkey.

So what’s wrong with these approaches? Shouldn’t we be commended for the strong desire shown and a demonstration that says “we really mean business”?

Yes, a statement is being made and to the outsiders looking in they are quite impressed with your expression of sincerity. Truthfully though, these examples of making changes in one’s life will most likely be short lived. Taking an aggressive approach may sound encouraging yet when it comes to change, change that will stick, it takes planning and at a pace that doesn’t overwhelm.

This same principle applies to changes we make to our businesses. Bringing in new systems, crafting new protocols and getting those “cultural” issues set up and spelled out in the brand new Office Handbook that you are excited to implement can be exciting. Many employers apply these new ways of managing their business and teams in the very same way. Now that they are ready and focused to make the changes they are recognizing as needing to be fixed, making the shift can’t come soon enough. They are ready to roll and can’t wait to implement all that is suggested as soon as possible.

Again, enthusiasm and the desire to get things going is a wonderful thing, but being anxious to get as many changes made as possible as quickly as possible is a prescription for a quick failure. Just as weight loss programs bring long-term success through a slow and steady process, so does the process of making changes in policies and programs that have been a part of a business model for years.

Take one new format at a time and don’t necessarily put a timeframe on what needs to be revised, that is unless you are changing methods that are causing immediate harm to the business/team in some way. When an advisor that you respect and admire offers you advice that you know you need to pay attention to and strongly consider for the betterment of your practice, don’t let any of it throw you.

Between the two of you, evaluate the priority order for the changes you need to make and then slowly integrate step by step. Slowly incorporating new ways of handling things is definitely not easy for most of us, but slowing things down as much as possible will help us to become more and more secure with the change.

Slow and steady DOES win the race.